Storage Tooting Bec Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Tooting Bec provides storage and associated removal and transport services. By placing a booking, using our storage facilities, or instructing us to carry out a collection, delivery, removal, loading, unloading or related service, you agree to be bound by these Terms and Conditions.

These terms apply to consumer customers using our services for personal, household or domestic purposes. Where we agree separate written terms with business customers, those agreed terms will take precedence over these Terms and Conditions to the extent of any conflict.

Definitions

In these Terms and Conditions, the following definitions apply:

"Company" means Storage Tooting Bec, which provides storage and related removal, collection, delivery, packing and handling services.

"Customer" means the person, firm or entity who makes the booking or on whose behalf the booking is made, and who is responsible for payment.

"Services" means any storage, self-storage, removals, collection, delivery, packing, handling, loading, unloading, transport or related services provided by the Company.

"Goods" means the items, belongings, furniture, boxes and any other property placed into storage with the Company or handled, moved or transported by the Company under a booking.

"Storage Facility" means any warehouse, storage unit, container, room or other facility where the Goods are stored under these Terms and Conditions.

Booking Process

All Services must be booked in advance. A booking may be made by you in person or through any method we make available for placing bookings at the time, such as an online form or written confirmation. Verbal estimates are indicative only and are not a confirmed booking unless followed by written confirmation from the Company.

When you request a quotation, you must provide complete and accurate information about the Goods, including approximate volume or number of items, any unusually heavy or bulky items, any fragile or high-value items, and information about access at collection and delivery addresses. Quotes are based on the information you provide. If the actual circumstances differ, the Company reserves the right to amend the price.

A booking is only confirmed when the Company issues a written confirmation setting out the Services to be provided, the estimated or fixed price, and the date of the Services or the start date of storage. The Company may require a deposit to secure the booking. Until any required deposit is received, the Company is under no obligation to reserve capacity or provide Services.

The Customer warrants that they are the owner of the Goods or have the full authority of the owner to enter into an agreement with the Company in respect of the Goods and the Services.

Payments and Charges

Charges for Services will be set out in the Company quote or tariff applicable at the time of booking. Prices may be given as fixed fees, hourly rates, volume-based charges, weight-based charges, storage rental charges, or a combination of these, depending on the nature of the Services requested.

For removals, collections or deliveries, payment is normally due in full prior to or on the day of the Service as notified in our booking confirmation. For ongoing storage Services, storage fees are usually payable in advance, on a weekly or monthly basis as specified in the Company documentation. The Company may, at its discretion, require full payment in advance for any booking.

All amounts are payable in the currency specified by the Company. The Company reserves the right to change its tariffs and prices from time to time, but such changes will not affect a confirmed booking for which a fixed price has been agreed, unless the Customer changes the Services or the information provided for the quote is inaccurate.

If payment is not received by the due date, the Company may charge interest on overdue amounts at the statutory rate applicable under the Late Payment of Commercial Debts legislation or any equivalent consumer law provisions, calculated daily until payment is received in full. The Customer shall also be liable for any reasonable costs of recovery, including debt collection or legal costs.

Where storage fees are overdue, the Company reserves the right to refuse access to the Storage Facility or the Goods until all outstanding charges, interest and costs have been paid in full. The Company also reserves the right to exercise a lien over the Goods and, following appropriate notice, to dispose of or sell the Goods to recover unpaid sums in accordance with applicable law.

Cancellations and Changes

The Customer may request to cancel or amend a booking by giving notice to the Company. Any cancellation or change is not effective until it has been accepted and confirmed by the Company. The Company will act reasonably but is not obliged to accept requested changes.

For removals, collections or deliveries, if the Customer cancels more than 7 days before the scheduled Service date, any deposit may be refunded at the Company’s discretion, subject to any non-refundable costs already incurred. If the Customer cancels 7 days or fewer before the scheduled Service date, the Company may retain some or all of the deposit or charge a reasonable cancellation fee to cover lost capacity and any costs incurred.

For storage Services, the Customer may terminate the storage agreement by giving no less than the minimum notice period stated in the storage agreement or Company documentation. Where no specific notice period is stated, a minimum of 14 days written notice is required. Storage fees already paid are non-refundable except where required by law.

If the Customer wishes to change the date, time or scope of the Services, the Company will try to accommodate the request, subject to availability and any reasonable additional charges. If the requested change cannot be accommodated, the original booking and charges shall remain in place unless the Customer cancels in accordance with these Terms and Conditions.

Customer Responsibilities

The Customer is responsible for ensuring that:

All information provided to the Company is true, complete and accurate.

Goods are properly packed, protected and labelled, unless the Company has agreed in writing to provide packing services.

Access at collection, delivery and storage locations is safe, lawful and suitable for the Company’s vehicles and staff.

Any necessary parking permissions, permits or suspensions are obtained in good time and that any associated charges or penalties are paid by the Customer.

All Goods comply with the restrictions set out in these Terms and Conditions and applicable waste and safety regulations.

The Customer or an authorised representative is present during collection, delivery and any inventory process, to confirm the Goods handled and sign any relevant documentation.

Exclusions and Prohibited Goods

The Customer must not request the Company to handle, or place into storage, any of the following prohibited goods:

Explosives, firearms, weapons, ammunition or similar items.

Flammable, corrosive, toxic or hazardous substances including gas cylinders, fuel, oils, chemicals, paints, solvents or asbestos.

Perishable or living items including food, plants and animals.

Illegal items or substances, counterfeit goods or items obtained unlawfully.

Waste, rubbish or items intended only for disposal, except where the Company has explicitly agreed to provide waste removal services in accordance with regulations.

Any other items that the Company reasonably considers to be a health, safety, fire or environmental risk.

If the Company discovers prohibited goods among the Goods, it may at its discretion refuse to handle or store them, require the Customer to remove them, or arrange for their disposal at the Customer’s cost, subject to applicable law.

Waste Regulations and Disposal

The Company operates in accordance with applicable waste and environmental legislation and regulations. The Customer acknowledges that the Company is not a general waste carrier and cannot accept domestic or commercial waste except in accordance with specific arrangements.

The Customer must not bring general household, commercial or construction waste to the Storage Facility unless prior written agreement has been obtained. Where the Company agrees to remove unwanted items or waste as part of a removal or clearance Service, the Customer confirms that they hold the right to dispose of those items and that they are not hazardous or prohibited.

Any waste removal or disposal carried out by the Company will be conducted in line with relevant environmental and waste management regulations. The Company may pass on to the Customer all charges and fees relating to lawful disposal, including any recycling or landfill charges. If the Customer provides misleading information about the nature or composition of items for disposal, they will be responsible for any fines, penalties, additional disposal costs or liabilities incurred by the Company.

Liability of the Company

The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, or for delay or failure to provide Services, is subject to the limitations and exclusions set out in this section.

The Company is not liable for any loss, damage or failure to perform caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, vandalism, theft by third parties, industrial disputes, traffic or road closures, public events, or acts of public authorities.

Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods while in its custody or control is limited to a reasonable replacement value per item or per consignment, up to an overall cap. Where the Customer requires higher protection, the Customer is advised to arrange suitable insurance cover for the full replacement value of the Goods. The Company may, but is not obliged to, offer optional insurance arrangements, which will be subject to separate terms and conditions.

The Company is not liable for loss or damage arising from:

Inherent defects, deterioration or fragility of the Goods, including wear and tear, leakage, rust, mould, infestation or perishing of materials.

Insufficient or unsuitable packing or protection carried out by the Customer or a third party.

Mechanical or electrical derangement of appliances or equipment unless caused by physical external impact.

Loss of data, digital content or software on any device, media or computer equipment.

Goods or items that are prohibited or accepted in breach of these Terms and Conditions.

The Company is not liable for any business loss, loss of profit, loss of opportunity, or indirect or consequential loss, even if the loss was foreseeable. The Company does not exclude liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded or limited by law.

Customer Indemnity

The Customer shall indemnify and keep indemnified the Company against all claims, damages, costs, penalties and expenses arising from:

Any breach by the Customer of these Terms and Conditions.

Any claim by a third party relating to ownership of or rights in the Goods.

Any fines or penalties imposed on the Company as a result of the Customer’s act or omission, including in relation to parking, access or waste regulations.

Any loss, damage or injury caused by the Goods or by the Customer’s failure to comply with safety or legal requirements.

Access to Goods and Security

Where the Customer has a self-storage arrangement, access to the Storage Facility or unit will be permitted during the Company’s stated opening hours or agreed access times, subject to payment of all fees due and compliance with these Terms and Conditions. The Customer must follow all site rules, security procedures and safety instructions provided by the Company.

The Company may temporarily restrict access for maintenance, security or operational reasons, or where it reasonably believes that allowing access might pose a risk to safety, security or compliance with law. The Company will use reasonable efforts to minimise disruption and, where practicable, to provide prior notice of any significant access restrictions.

The Company uses reasonable security measures at the Storage Facility but cannot guarantee absolute security. The Customer is responsible for ensuring that any personal padlocks, keys or access codes are kept secure and not shared with unauthorised persons.

Termination of Storage

The Company may terminate the storage agreement and require removal of the Goods by giving reasonable notice to the Customer where:

The Customer fails to pay any sum due and does not remedy the failure within a reasonable period after written notice.

The Customer breaches these Terms and Conditions in a material way and does not remedy the breach within a reasonable period.

The Company reasonably believes that the Goods or the Customer’s activities pose a risk to health, safety, security or compliance with law.

On termination, the Customer must remove all Goods from the Storage Facility and pay all sums due. If the Customer fails to do so, the Company may exercise its rights of lien and disposal as permitted by law and in accordance with any notice requirements.

Personal Data

The Company will collect and process personal data about the Customer in order to provide the Services, manage bookings, process payments and comply with legal obligations. The Company will handle personal data in accordance with applicable data protection laws and its privacy practices. The Customer is responsible for ensuring that any personal data placed within stored items is adequately protected, for example on encrypted devices.

Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. For ongoing storage arrangements, the Company may introduce updated terms and will provide reasonable notice of any changes. Continued use of the Services after the notice period will constitute acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed deleted and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking or using the Services of Storage Tooting Bec, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.