Tootingbec Storage Service Terms and Conditions

These Terms and Conditions apply to the use of Tootingbec Storage services and set out the basis on which storage space, related handling services, and associated facilities are provided. By making a booking, entering into an agreement, or using any part of the service, the customer agrees to comply with these terms in full. The purpose of these conditions is to create a fair, clear, and lawful arrangement for both parties, with the service delivered on a commercial basis and in accordance with applicable UK law. Where the phrase storage services appears in this document, it refers to the provision of unit space, temporary holding arrangements, and any optional service elements supplied alongside the main storage contract.

1. Booking Process

All bookings for Tootingbec Storage services must be made through the approved booking process. A booking is only considered valid once the customer has provided the required details, confirmed acceptance of these Terms and Conditions, and received written or electronic confirmation from the provider. The provider may request proof of identity, address, and any other information reasonably necessary to verify the booking and to comply with legal obligations. The customer must ensure that all details submitted are accurate, complete, and kept up to date. Any misleading or incomplete information may result in refusal, suspension, or cancellation of the booking.

Booking Acceptance and Availability

Acceptance of a booking is subject to availability and operational approval. No space is reserved until confirmation has been issued. The provider may decline or delay a booking where the requested service cannot be supplied, where payment checks are not satisfied, where the proposed use appears inconsistent with these terms, or where there is any concern about safety, legality, or compliance. A confirmed booking does not grant ownership of the storage area; it gives the customer a limited right to use the allocated space for the agreed period and only for permitted items. The provider may reasonably reassign a unit of equivalent size or type where necessary for operational reasons, provided the customer’s overall rights are not materially reduced.

2. Payments and Charges

All charges for storage at Tootingbec must be paid in advance unless otherwise agreed in writing. Fees may include the storage rate, administrative charges, deposits, handling fees, late payment charges, and any lawful additional costs arising from the customer’s use of the service. Prices are usually quoted inclusive or exclusive of VAT as stated at the time of booking. The customer is responsible for checking all pricing information before confirming the arrangement. Any discounts, promotions, or special rates are offered at the provider’s discretion and may be withdrawn or amended for future bookings.

Payment Method and Late Payment

Payments must be made using the approved methods accepted by the provider. The provider may refuse cash or any other payment method at its discretion, subject to applicable law. Where payment is not received on the due date, the provider may apply interest and/or reasonable administration charges to the overdue amount, to the extent permitted by law. Continued non-payment may lead to suspension of access, retention of goods, sale of items in accordance with any applicable statutory procedure, or termination of the agreement. The customer remains liable for all amounts due until every outstanding charge has been settled in full, including any costs incurred in recovery.

3. Customer Responsibilities

Customers using Tootingbec storage services must ensure that all goods stored are lawfully owned or lawfully held and that they have the right to place those goods into storage. The customer is responsible for packing items appropriately, labelling where necessary, and ensuring that goods are suitable for storage conditions. The provider is not responsible for checking the contents of any stored items, and the customer must not assume that any item has been inspected or approved. The customer must not overload the allocated space, obstruct access, or store goods in a manner that may cause damage, nuisance, or danger to staff, property, or other customers.

The customer must also keep the provider informed of any change in contact details, billing details, or any other information relevant to the contract. If access is granted by key, code, fob, card, or any digital system, the customer must keep such access information secure and must not share it without permission. Any loss, theft, unauthorised use, or suspected compromise must be reported promptly. The customer is responsible for the conduct of any person they authorise to access the storage area, and for any act or omission of that person as if it were their own.

4. Permitted and Prohibited Items

Only lawful items may be stored under the Tootingbec Storage terms. The following items, or any similar items, are strictly prohibited unless the provider has given specific written consent and the law allows it:

• flammable, explosive, or highly combustible materials;
• hazardous chemicals, biological agents, or toxic substances;
• perishable food or items likely to rot, decay, or attract pests;
• weapons, ammunition, or items intended for unlawful use;
• stolen goods, counterfeit goods, or goods linked to criminal activity;
• living creatures, plants, or any item requiring environmental care not provided by the service;
• goods that are illegal to possess, transport, store, or dispose of in the UK.

The customer must not use the storage space for any unlawful, unsafe, or morally objectionable purpose. If prohibited goods are found or suspected, the provider may take action immediately, including refusing access, removing the goods where lawful, notifying authorities, or ending the agreement without liability to the customer for the consequences of such action.

5. Cancellations, Amendments, and Early Termination

The customer may cancel a booking or end a storage agreement in accordance with the cancellation terms notified at the time of booking and, where applicable, the Consumer Contracts Regulations or other relevant UK law. Unless otherwise stated in writing, notice of cancellation must be given before the start date or within any applicable cooling-off period. Where storage has already commenced, charges may remain payable for the period used, together with any reasonable costs already incurred by the provider. Deposits may be retained in full or in part where this is permitted by the contract and reflects actual loss, unpaid charges, or reasonable administration costs.

Provider Rights to Terminate

The provider may terminate or suspend the agreement immediately where the customer materially breaches these terms, fails to pay amounts due, stores prohibited items, causes a safety risk, or behaves in a way that endangers staff, premises, or other users. In non-urgent circumstances, the provider may give notice and an opportunity to remedy the breach where reasonable. If the agreement ends, the customer must remove all goods by the date specified. Goods left behind after termination may be handled, stored, disposed of, or sold as permitted by law and by any contractual lien or statutory right available to the provider.

6. Liability and Insurance

Tootingbec Storage provides services with reasonable care and skill, but it does not insure customers’ goods unless expressly stated otherwise in writing. The customer is strongly encouraged to arrange suitable insurance for the full replacement value of all items placed in storage. The provider will not be liable for loss or damage caused by events outside its reasonable control, including but not limited to fire, flood, storm, theft, vandalism, pest activity, power failure, industrial action, or interruption of utilities, except where liability cannot legally be excluded. Any condition implied by law that cannot be excluded will apply only to the minimum extent required.

The provider will not be responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising from the use of the service, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Where liability is established and cannot be excluded, the provider’s total responsibility will, to the extent permitted, be limited to the amount paid by the customer for the period giving rise to the claim or such other amount as is legally required.

7. Waste Regulations and Environmental Compliance

Customers must comply with all applicable UK waste laws, environmental rules, and disposal obligations. The storage service must not be used to abandon waste, dump unwanted items, or store materials intended for unlawful disposal. Any waste generated during loading, unloading, or removal of goods must be taken away and disposed of by lawful means unless the provider has expressly agreed to handle it. The customer must not leave packaging, broken items, liquids, rubble, electrical waste, or any other refuse in the storage area unless this has been specifically approved and is lawful to store.

If items are identified as waste, or if they are damaged, contaminated, or no longer suitable for lawful storage, the provider may require the customer to remove them immediately. The provider may also arrange disposal or specialist handling where necessary to protect health, safety, or environmental standards, and the customer will be responsible for the resulting reasonable costs. The customer is responsible for ensuring that any disposal of items from the storage area complies with current UK waste transfer and duty of care requirements. Where relevant, the customer must cooperate with any lawful inspection or record-keeping request connected to environmental compliance.

8. Access, Security, and Use of Premises

The provider may set access hours, entry procedures, security checks, and operational controls for the safe use of the premises. These rules may change from time to time for security, maintenance, or regulatory reasons. The customer must follow all instructions given by staff and any displayed safety or operational notices. The provider may temporarily restrict access during emergencies, inspections, repairs, or incidents beyond its control. Such restrictions do not normally reduce the customer’s liability for charges unless the provider agrees otherwise in writing or unless mandatory law requires a different outcome.

Customers must not interfere with surveillance systems, locks, alarms, fire equipment, or any other safety provision. Smoking, naked flames, and unsafe electrical use are prohibited except where specifically authorised in writing and lawfully permitted. The customer must take reasonable care to avoid causing damage when moving goods in or out of the facility. Any damage caused by the customer, their agents, or their visitors may be charged to the customer, including repair, cleaning, or replacement costs where reasonably incurred.

9. Default, Recovery, and Disposal Rights

If the customer defaults on payment or otherwise breaches the agreement, the provider may exercise all rights available under the contract and under applicable law. This may include withholding access, charging storage and administration fees, retaining goods as security for amounts due, or arranging lawful sale or disposal of goods after any required notice period. The provider will act reasonably and in good faith when enforcing these rights, but the customer accepts that unpaid charges, handling costs, and legal expenses may be deducted from sale proceeds where permitted. Any surplus remaining after lawful deductions will be handled in accordance with the agreement and legal requirements.

10. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the Tootingbec Storage service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found invalid or unenforceable, the remainder will continue in full force to the extent permitted by law. No failure or delay by the provider in enforcing any right will operate as a waiver of that right.

The provider may update these terms from time to time to reflect legal, operational, or commercial changes. Updated terms will apply from the date stated or, where required, after reasonable notice has been given to the customer. The version in force at the time of booking will apply to that booking unless a lawful change is required by regulation or by an express written agreement between the parties. These terms constitute the full agreement relating to the service and supersede prior discussions, statements, or informal understandings to the extent permitted by law.